cretely, accurately measuring employees contribution to customers’ Net Preference. Without that measurement, your management of human resources is based on experience, management maxims and educated guesses.

Got to love it when someone looks at a system everyone takes for granted then changes one assumption to create an excellent new idea. In this case, Bikestations goes to a core dynamic of American society – the automobile – and asks, “what system is in place to support the automobile that must be in…